FAQs

External HDD

Q1: After the ADATA external drive has been formatted by a Smart TV, the drive then cannot be read by my computer. Is there a compatibility issue with Smart TV?
Q2: Why does my data transfer sometimes stop in the middle of the process?
Q3: When the hard disk is in use, halfway into a transfer I receive an I / O device error! How can I save the data I was working with?
Q4: I bought a USB 3.0 hard drive, and the computer with USB 3.0 interface can read the drive with no problem. But computers with USB 2.0 interface cannot read the drive. Are they incompatible?
Q5: The USB cable that came with my hard drive has two connectors on one end. What are they for? Do they both have to be connected to the computer?
Q6: Why is my hard disk squawking, or making a lot of weird noise?
Q7: Do newly purchases hard drives need to be formatted? Which format is better?
Q8: How do I partition a hard drive?
Q9: What are the differences between SSD & HDD?
Q10: How should I back up important data for secure storage? How long can it be stored?
Q11: When I connect the external hard drive, the system asks me if I want to format it!
Q12: Why can’t my computer detect an external hard drive?
Q13: Why is my actual capacity of the product less than what is marked on the packaging? How much less capacity is reasonable?
Q14: Why can't I transfer 4GB or larger files to storage media? Why do I receive a “destination disk drive is full” message when I know there is still space available on the destination disk?
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